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Update: December 1, 2017 4:30PM ET

TIO Networks Provides Update on Suspension of Operations

As announced on November 10, the operations of TIO Networks were suspended to protect customer data as part of an ongoing investigation of security vulnerabilities of the TIO platform. We have been working tirelessly to conduct a thorough review and get to the bottom of the situation. Now we have a clearer picture.

The ongoing investigation has uncovered evidence of unauthorized access to TIO’s network, including locations that stored personal information of some of TIO’s customers and customers of TIO billers.

TIO has begun working with the companies it services to notify potentially affected individuals. We are working with a consumer credit reporting agency to provide free credit monitoring memberships. Individuals who are affected will be contacted directly and receive instructions to sign up for monitoring.

We greatly appreciate the support of our billing partners, retailers, agents and consumers during this time. We will continue to communicate important updates to customers.

If you are an affected customer that received the customer notice, and have any questions, you can reach the Experian call center Monday to Friday 6:00 AM - 6:00 PM PT, and Saturday and Sunday 8:00 AM to 5:00 PM PT at (855) 272-6796 (toll-free) for domestic callers or (479) 788-5000 (toll) for international callers.

If you are a biller, retailer or agent and have any questions or would like to speak to someone about this situation, please feel free to contact the TIO call center at (866) 710-0846.

Consumer FAQ

Biller, Retailer & Agent FAQ

Customer Information

How to find out if you’re impacted

TIO is currently in the process of working with its billing partners to notify potentially affected customers.

Notification is occurring primarily through mail and email, depending on certain factors. Our press release is also intended to inform as broad a group of potentially impacted customers as possible.

Steps you can take

We are committed to addressing this situation as quickly and efficiently as possible, in a manner that protects customers and their data. In the meantime, all affected customers are strongly encouraged to take advantage of the credit monitoring services.

We are working with Experian, a consumer credit reporting agency, to make sure it is taking all the right steps, including providing affected customers with free 12-month Experian credit monitoring membership (24 months for those customers whose SSNs were exposed). Additional details can be found below. Individuals who are affected will receive instructions to sign up for monitoring.

All affected customers are strongly encouraged to take advantage of the membership, which includes:

All customers, regardless of whether or not they choose to enroll in Experian credit monitoring services, are encouraged to obtain a free annual credit report and report any unauthorized activity on their accounts to their credit card companies or banks.

Contact Information

If you are an affected customer that received the customer notice, and have any questions, you can reach the Experian call center Monday to Friday 6:00 AM - 6:00 PM PT, and Saturday and Sunday 8:00 AM to 5:00 PM PT at (855) 272-6796 (toll-free) for domestic callers or (479) 788-5000 (toll) for international callers.

If you are a biller, retailer or agent and have any questions or would like to speak to someone about this situation, please feel free to contact our call center at (866) 710-0846.